We work hard at making sure you receive the best service. Please know we are a small business, and set expectations accordingly.
When you pay for shipping, that price goes into the actual postage to mail your item (at least $1.68 and could cost up to ~$3) and the cost of the envelope and other mailers. We are continually looking for ways to reduce the cost of shipping, and the carbon and actual cost of the mailing.
When we receive your order, we strive to drop it into the mailbox that day if we receive it before 5pm Queens time. We gladly ship via USPS, and generally it takes between 2-6 days from when we drop your order into the mailbox to when it gets to your door. So it might take 2-7 days for your item to get to you – the further away from NYC, the longer it might take, and who knows what the current postmaster is doing.
For international orders, please contact us directly.
Our refund and returns policy lasts 5 days starting when you receive your purchase. If 5 days have passed since you received your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Books and merchandise with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is postmarked returned more than 5 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to coordinate sending your exchanged item.
To return your product, you should mail your product to the address we will send you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.